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State AGs send letter to Meta asking it to take 'immediate action' on user account takeovers
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FILE- In this March 13, 2019, file photo Facebook, Messenger and Instagram apps are are displayed on an iPhone in New York. A group of 40 state attorneys general sent a letter to Instagram and Facebook parent company Meta expressing concern over what they say is dramatic uptick of consumer complaints about account takeovers and lockouts. The AGs called on Meta to do a better job preventing account takeovers. - photo by AP Photo/Jenny Kane, File
MENLO PARK, Calif. (AP) — A group of 40 state attorneys general have sent a letter to Instagram and Facebook parent company Meta expressing “deep concern” over what they say is dramatic uptick of consumer complaints about account takeovers and lockouts. The attorneys general called on Meta to do a better job preventing account takeovers — when malicious actors take a users' accounts, lock them out by changing their passwords, and post their own material, read private messages, scam contacts and engage in other harmful or illegal behavior. The letter asks Meta to take “immediate action to increase mitigation tactics and respond to users whose accounts have been taken over.” It also asks the Menlo Park, California-based company to provide information on the number of account takeovers over the past five years, the suspected causes of the increase in account takeovers and safeguards it has in place.