Built on Zoho CRM, SKYLine reflects the prowess of Indian technological innovation at its best which is, 'Made in India, for India'; introducing a decentralized architecture, real time analytics and seamless global integration, transforming customer experience Partnership with Indian technology major Zoho reflects Mercedes-Benz India's commitment to deliver state-of-art customer journey and seamless ownership experience developed locally SKYLine ensures a seamless, transparent, and personalized customer journey powered by automation and AI-driven analytics — offering real-time updates, quick turnaround, and a unified Customer Portal with a 360° view of service history, invoices, and campaigns for an effortless and engaging ownership experience. Developed entirely in India over two years, SKYLine digitizes the complete service journey across Mercedes-Benz's nationwide dealership network 'SKYLine' roll-out backed by over 5,000 man-days of user acceptance testing and 3,000 man-days of training SINGAPORE - Media OutReach Newswire - 25 November 2025 - Mercedes-Benz, India's most desirable luxury automobile brand today, announced the launch of 'SKYLine', a 'Made in India, for India' bespoke end-to-end Dealer Management System (DMS) developed from the ground up in partnership with Zoho. Built on Zoho CRM and implemented by Zoho's Enterprise Business Solutions (EBS) team, SKYLine redefines seamless customer journey by offering unique customer benefits from vehicle reception to vehicle delivery.