Formosa Optical harnesses Appier’s AI to elevate customer experience, becoming the Asia/Pacific regional winner HONG KONG SAR - Media OutReach Newswire - 26 November 2025 – Appier (TSE: 4180) today announced it has helped Formosa Optical, a leading optical retail brand in Taiwan, use its Data Cloud and Personalization Cloud to drive AI- and data-driven customer experience innovation. On the strength of this transformation, Formosa Optical has been named the 2025 Special Award for Customer Experience winner for Asia/Pacific and for Taiwan in the IDC Future Enterprise Awards. Formosa Optical harnesses Appier’s AI to elevate customer experience, becoming the winner of Special Award for Customer Experience for Asia Pacific in the 2025 IDC Future Enterprise Awards.