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Post-Acute Care Providers Award Netsmart Top Overall Client-Rated Technology Platform for 9th Consecutive Year



Netsmart announced it has been recognized as the top overall client-rated post-acute technology platform by Black Book Market Research (Black Book) for the ninth year in a row. The Black Book reports for post-acute and home health polled more than 6,130 healthcare providers regarding client experience and satisfaction across more than 40 technology vendors serving the post-acute care community.

"Netsmart has consistently earned the highest customer experience ratings in the post-acute technology continuum for multiple years," stated Doug Brown, President and CEO of Black Book Market Research. "As the technology landscape expands with each passing year, Netsmart continues to lead the post-acute care industry by advancing their comprehensive platform. This ongoing development plays a pivotal role in optimizing client users' workflow, facilitating seamless patient coordination and providing critical digital capabilities necessary for success in the value-based care environment."

Black Book, which focuses exclusively on healthcare IT research, conducts vendor-neutral surveys that are verified and validated with internal and external audits to ensure response authenticity and integrity. This survey’s findings were based on responses from post-acute electronic health record (EHR), revenue cycle management (RCM) and practice management users spanning hospice organizations, palliative care, skilled nursing facilities, subacute units, short and long-term rehabilitation centers, home health agencies and senior living facilities. The survey polled customer satisfaction across 18 operational excellence key performance indicators based on the client experience.

In addition to the No. 1 Overall Client-Rated Post-Acute recognition, Netsmart earned a collective of top rankings including:

  • #1 Post-Acute, Rehabilitation and Subacute Facilities
  • #1 Gerontology and Geriatric Physician Practices
  • #1 Hospice & Palliative Care
  • Top Overall Client-Rated Home Health Care EHR, Practice Management & RCM Vendor
  • #1 Patient Engagement, Health Data Management and Administrative Processing
  • #1 Interoperability, Care Coordination, Telehealth and Connectivity
  • #1 Order Entry, Revenue Cycle and Practice Management
  • #1 Decision Support, Analytics & Results Review

“To receive these awards is a reflection of the collective accomplishments of our clients and Netsmart associates working together to deliver person-centered, value-based care delivery,” said Dawn Iddings, SVP & Managing Director of Post-Acute, Netsmart. “By leveraging our shared knowledge and expertise, we have built technology solutions that help our clients achieve digital transformation and succeed within the ever-changing healthcare landscape.”

Netsmart was also recognized by Black Book as the Top Overall Client-Rated Behavioral Health EHR, Practice Management & RCM Vendor for the seventh consecutive year and secured top rankings for inpatient psychiatric facilities, outpatient providers and physicians, human services and government agencies, population health and analytics technology, interoperability and care coordination categories.

Earlier this year, Netsmart became one of the industry’s only post-acute technology platforms to achieve 100% base certification criteria earning ONC-Health IT 2015 Edition Cures Update Edition for the myUnity ® EHR. By investing in ONC Certification, Netsmart enabled hospice and palliative care providers to meet government compliance and succeed in value-based care programs on one unified technology platform.

“The Black Book rankings distinguish high-quality solutions and services across healthcare vendors,” said Iddings. “Working with our clients these past few years, we have made significant advancements in our myUnity platform to help drive our clients’ success and satisfaction. This award recognition speaks volumes to the feedback and responses of our end-users and the value of a single platform.”

About Black Book™

Black Book Market Research LLC, its founder, management, and staff do not own or hold any financial interest in any of the vendors or public relations firms covered and encompassed in the surveys it conducts, including Netsmart. Additionally, Black Book does not contract for, barter, exchange or accept direct services from any public relations firm mentioned in the rankings. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media prior to the vendor notification of rating results and does not solicit vendor/agency participation fees, review fees, inclusion or briefing charges, consultation requirements and/or vendor collaboration as Black Book polls clients. Since 2010, Black Book Market Research LLC has polled the vendor and service firm satisfaction in the software/technology and managed services sectors around the globe.

For methodology, auditing, resources, comprehensive research, and detailed results on the product and services rankings, see http://www.blackbookmarketresearch.com.

For more information, contact our survey team leaders at [email protected].

About Netsmart

Netsmart, a leading provider of Software as a Service (SaaS) technology and services solutions, designs, builds and delivers electronic health records (EHRs), health information exchanges (HIEs), analytics and telehealth solutions and services that are powerful, intuitive and easy-to-use. Our platform provides accurate, up-to-date information that is easily accessible to care team members in the human services and post-acute care (which is comprised of home care and hospice and senior living) markets. We make the complex simple and personalized so our clients can concentrate on what they do best: provide services and treatment that support whole-person care.

By leveraging the powerful Netsmart network, care providers can seamlessly and securely integrate information across communities, collaborate on the most effective treatments and improve outcomes for those in their care. Our streamlined systems and personalized workflows put relevant information at the fingertips of users when and where they need it.

For more than 50 years, Netsmart has been committed to providing a common platform to integrate care. SIMPLE. PERSONAL. POWERFUL. Our more than 2,600 associates work hand-in-hand with our 754,000+ users at our clients across the U.S. to develop and deploy technology that automates and coordinates everything from clinical to financial to administrative. Learn more about how Netsmart is changing the face of healthcare today. Visit www.ntst.com, call 1-800-472-5509, follow us on our CareThreads Blog, LinkedIn and Twitter, like us on Facebook or visit us on YouTube. Netsmart is pleased to support the EveryDayMatters® Foundation, which was established for behavioral health, care at home, senior living and social services organizations to learn from each other and share their causes and stories.

View source version on businesswire.com:https://www.businesswire.com/news/home/20230809053772/en/

CONTACT: Netsmart Media Contact:

Natalie Caruso

[email protected]




SOURCE: Netsmart

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PUB: 08/09/2023 10:15 AM/DISC: 08/09/2023 10:16 AM